Privacy Policy

C u s t o m e r P r i v a c y P o l i c y

Effective Date: 15 May 2026

Last Updated: 9 May 2026

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

1. Introduction

Label Shynova (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This

Privacy Policy explains how we collect, use, store, and share your information when you visit labelshynova.com, place

an order, or interact with us in any way.

This Privacy Policy is compliant with the Information Technology Act 2000 of India, the Information Technology

(Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, and the Digital

Personal Data Protection Act 2023.

2. Information We Collect

2.1 Information You Provide Directly

When you create an account, place an order, or contact us, we may collect:

Full name

Email address

Phone number

Shipping and billing addresses

Date of birth (optional, for promotional offers)

Gender (optional)

Body measurements for size selection (optional)

Photos uploaded for the styling session (jewelry, heels, bags)

Communication preferences

2.2 Payment Information

Payment details such as card numbers and bank information are processed directly by our secure third party payment

gateways. Label Shynova does not store your full payment details on our servers. We may receive limited

payment confirmation data such as transaction IDs, payment status, and last four digits of the card.

2.3 Information Collected Automatically

When you visit our Website, we automatically collect:

IP address

Browser type and version

Device information and operating system

Pages viewed, time spent, and navigation patterns

Referring website

Cookie and tracking data

2.4 Information from Third Parties

We may receive information about you from social media platforms (Instagram, Facebook, WhatsApp) when you

interact with our brand pages, click on our advertisements, or use social login features.

3. How We Use Your Information

We use your personal information for the following purposes:

Purpose

Type of Data Used

Order processing and fulfilment

Name, address, phone, email, payment confirmation

Personalized styling session

Photos uploaded, body measurements, preferences

Customer support and communication

Contact details, order history

Marketing communications and promotional offers

Email, phone, preferences (with your consent)

Website improvement and analytics

Browsing data, device info, usage patterns

Fraud prevention and security

IP address, payment data, device info

Legal compliance

As required by applicable laws and regulations

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with:

4.1 Service Providers

ShipRocket and associated logistics partners for shipping and delivery (name, address, phone)

Payment gateways for transaction processing

Email and SMS service providers for transactional and marketing communications

Cloud hosting providers for secure data storage

Analytics providers for website performance insights

4.2 Business Transfers

If Label Shynova undergoes any merger, acquisition, or asset sale, your personal information may be transferred as

part of that transaction. We will notify you of such transfers via email or notice on our Website.

4.3 Legal Requirements

We may disclose your information if required by law, court order, government request, or to protect the rights,

property, or safety of Label Shynova, our customers, or others.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to:

Remember your login session

Track items in your shopping cart

Analyse website traffic and user behaviour

Personalize your shopping experience

Deliver targeted advertisements

You can control cookies through your browser settings. Disabling cookies may limit some functionality of our Website.

6. Data Security

We implement industry standard security measures to protect your personal information including:

SSL encryption for data transmission

Secure servers with restricted access

Regular security audits and updates

Two factor authentication for administrative access

Compliance with PCI DSS standards via our payment gateway partners

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect

your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

Fulfil the purposes for which it was collected

Comply with legal obligations

Resolve disputes and enforce our agreements

Data Type

Order records

Account data

Retention Period

7 years (for tax and legal compliance)

Until account deletion request, plus 90 days

Styling session photos

30 days post styling session, then deleted

Unboxing videos and return evidence

1 year after order

Marketing data

Website analytics

8. Your Rights

Until consent withdrawal

2 years

Under applicable Indian data protection laws, you have the right to:

Access: Request a copy of the personal data we hold about you

Correction: Request correction of inaccurate or incomplete data

Deletion: Request deletion of your personal data, subject to legal retention requirements

Withdraw consent: Withdraw your consent for marketing communications at any time

Data portability: Request a copy of your data in a structured, machine readable format

Lodge a complaint: File a complaint with the Data Protection Board of India

To exercise any of these rights, please contact us at support@labelshynova.com.

9. Children’s Privacy

Our Website and services are intended for users aged 18 and above. We do not knowingly collect personal information

from individuals under 18. If we discover that we have collected information from a minor without parental consent, we

will delete it promptly.

10. Marketing Communications

10.1 Consent Based Marketing

We will only send you marketing communications if you have provided explicit consent at the time of account creation,

order placement, or through our subscription forms.

10.2 Opt Out

You can opt out of marketing communications at any time by:

Clicking the “unsubscribe” link in our emails

Replying STOP to SMS messages

Contacting us at support@labelshynova.com

Please note that even after opting out of marketing, you will continue to receive transactional emails related to your

orders.

11. Third Party Links

Our Website may contain links to third party websites and services. This Privacy Policy applies only to Label Shynova.

We encourage you to review the privacy policies of any third party sites you visit.

12. Social Media

When you interact with our brand on social media platforms (Instagram, Facebook, WhatsApp), the privacy policies of

those platforms apply. We may use information shared publicly on these platforms for marketing and engagement

purposes.

13. International Data Transfers

Your data is primarily stored on servers located in India. If we ever need to transfer your data outside India for

processing, we will ensure appropriate safeguards are in place to protect your information in accordance with

applicable laws.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our Website with a revised

“Last Updated” date. For significant changes, we will notify you via email or a prominent notice on our Website.

15. Grievance Redressal

In accordance with the Information Technology Act 2000 and the rules made thereunder, any grievances or complaints

regarding the processing of your personal data may be sent to:

GRIEVANCE REDRESSAL

Email: support@labelshynova.com

Location: Bangalore, Karnataka, India

We will respond to your concerns within 15 working days of receipt.

16. Contact Us

PRIVACY INQUIRIES

Email: support@labelshynova.com

Location: Bangalore, Karnataka, India

Website: labelshynova.com

By using our Website and providing your information, you consent to the collection and use of your data as described in this Privacy Policy.

© 2026 Label Shynova. All rights reserved.