Returns & Refund Policy

R e f u n d , R e t u r n a n d E x c h a n g e P o l i c y

Effective Date: 15 May 2026

Last Updated: 9 May 2026

Our commitment is to ensure you love every Label Shynova dress. Here is how returns, exchanges, refunds, and our

complimentary styling session work together.

1. Overview

Label Shynova offers a unique customer experience that combines a 3 day return and exchange window with a

complimentary 10 minute personal styling session included with every purchase. This policy explains how these

benefits work together and the specific conditions under which returns and exchanges are accepted.

The Core Principle: You have 3 days from delivery to either initiate a return or exchange OR book your free

styling session. Once you book the styling session, the return and exchange policy is disabled. This is because the

styling session is designed to ensure you confidently keep and wear your Label Shynova dress.

2. When Returns and Exchanges Are Accepted

Returns and exchanges at Label Shynova are accepted only in the following cases:

1. The colour of the dress delivered is different from what was ordered.

2. The size of the dress delivered is different from what was ordered.

3. The dress has a manufacturing defect or damage.

Please note: We do not accept returns or exchanges based on personal preference, change of mind, fit issues

caused by incorrect size selection, or any reason other than those listed above.

3. Mandatory Unboxing Video

To process any return or exchange request, customers must submit a clear, unedited unboxing video. This is a non

negotiable requirement and protects both the customer and Label Shynova from disputes.

3.1 Video Requirements

The video must be:

One single, continuous recording with no cuts, edits, or pauses.

Filmed in clear lighting with the package fully visible.

3.2 What the Video Must Show (in order)

1. The sealed, unopened package with the shipping label clearly visible. The shipping label must show the

customer’s name, address, and order number that matches the order being returned.

2. The package being opened for the first time on camera.

3. The dress being taken out of the packaging.

4. The price tag and size tag clearly shown with all details visible (product name, size, price, colour code if

applicable).

5. The full dress shown from front and back to capture the colour and overall condition.

6. The specific defect, damage, or discrepancy clearly shown with a close up. For colour or size mismatches,

show how the delivered item differs from what was ordered.

Important: Any video that has cuts, edits, jumps, or does not clearly show all of the above will not be accepted as

valid proof for return or exchange.

4. How to Initiate a Return or Exchange

1. Within 3 days of delivery, email us at support@labelshynova.com.

2. In the email, include:

Your order number

Reason for return or exchange (colour mismatch, size mismatch, or defect)

The unboxing video as per the requirements above

Clear photos of the issue

3. Our team will review your request and respond within 48 working hours.

4. If approved, we will share the next steps including return shipping instructions.

5. Pack the dress securely with all original tags, packaging, and any accessories.

6. Ship the dress back to our designated return address using the courier we recommend.

5. Return and Exchange Window

Action

Window

Initiate return or exchange request

Within 3 calendar days of delivery

Label Shynova response time

Within 48 working hours of email

Book complimentary styling session

Within 3 calendar days of delivery

Conduct the styling session

Within 7 calendar days of delivery

Once a styling session is booked, the return and exchange policy is permanently disabled for that order. Please

make your decision carefully within the 3 day window.

6. The Styling Session and Return Policy

6.1 How They Work Together

1. Your dress is delivered.

2. Within 3 days of delivery, you must choose between two options:

Option A: Initiate a return or exchange (only if the conditions in Section 2 are met).

Option B: Book your complimentary styling session.

3. If you book the styling session, you waive your right to return or exchange the dress.

4. The styling session must be conducted within 7 days of delivery.

6.2 What the Styling Session Includes

A 10 minute personal video consultation where our stylist provides:

Hairstyle recommendations to pair with the dress

Eye makeup and lipstick suggestions

Jewelry pairing using items you already own

Heels and bag recommendations from your existing collection

You will be asked to upload photos of your jewelry, heels, and bags at the time of booking.

7. Return Shipping

For approved returns and exchanges due to colour mismatch, size mismatch, or manufacturing defect, return shipping

is arranged and paid for by Label Shynova.

8. Refund Process

8.1 Inspection

Once we receive your returned dress, our quality team will inspect it within 3 to 5 working days. The dress must be in

unused, unworn condition with all original tags intact.

8.2 Refund Method

Refunds are processed back to the original payment method:

Credit Card / Debit Card / UPI / Net Banking: 7 to 10 working days

Wallets: 5 to 7 working days

Cash on Delivery (COD) orders: Refund will be processed via bank transfer. Customer must provide bank details.

Processing time: 7 to 14 working days.

8.3 Refund Amount

The refund amount will equal the product price paid. Since shipping is free, no shipping charges apply.

9. Exchange Process

If your exchange request is approved, the process is as follows:

1. You return the original dress as per the instructions provided.

2. Once received and inspected, we ship the correct replacement.

3. The replacement is dispatched within 5 to 7 working days of receiving the original return.

4. Standard shipping times apply for the replacement delivery.

If the requested replacement is unavailable in stock, we will offer either a similar alternative or process a full refund as

per Section 8.

10. Cancellations

10.1 Customer Initiated Cancellations

You may cancel your order before it has been shipped. Once shipped, the order cannot be cancelled and falls under this

Return and Exchange Policy.

10.2 Label Shynova Initiated Cancellations

We reserve the right to cancel any order due to product unavailability, payment failure, or suspected fraudulent

activity. In such cases, full refund will be processed within 7 to 10 working days.

11. Frequently Asked Questions

What if I do not like the dress after delivery?

Personal preference is not a valid reason for return or exchange under our policy. We strongly recommend booking the

complimentary styling session, which is designed to help you confidently style and love your dress.

What if I want both the styling session AND the option to return?

Unfortunately, the two are mutually exclusive. The styling session is designed to ensure you confidently keep your

dress. If you suspect a colour or size mismatch or a defect, please initiate the return or exchange first before booking

the session.

What if my unboxing video has a small cut or pause?

Unfortunately, we cannot accept videos with any cuts, edits, or pauses. The video must be one continuous recording.

We recommend recording in good lighting with sufficient phone storage and battery before opening the package.

What if I miss the 3 day window?

After 3 days from delivery, returns and exchanges will not be accepted. We strongly encourage customers to inspect

their dress promptly upon delivery and record the unboxing video at the time of opening.

Can I cancel my booked styling session?

You may reschedule your styling session within the 7 day window if needed. However, cancelling the styling session

does not reinstate your return or exchange eligibility once the booking has been made.

12. Contact Us

CUSTOMER CARE

Email: support@labelshynova.com

Location: Bangalore, Karnataka, India

Website: labelshynova.com

This Refund, Return and Exchange Policy is part of our Terms and Conditions. By placing an order, you accept these terms.

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