Returns & Refund Policy

📦 BEFORE OPENING YOUR PARCEL

Record one continuous unboxing video from the sealed parcel until the product is fully checked.

No unboxing video = return/exchange cannot be accepted.

⏰ 3 DAY RETURN WINDOW

Raise your request within 3 days of delivery.

✉️ TO REQUEST A RETURN / EXCHANGE

Email: returns@labelshynova.com

Send your Order ID + Reason + Clear Photos

Keep your continuous unboxing video ready.
We may request it during return verification.

✓ ELIGIBLE FOR

Wrong product • Wrong size/color received • Damage/defect

Product must be unused, unworn and with original tags attached.

✕ NOT ELIGIBLE FOR

Change of mind • Personal preference • Incorrect size ordered

🔄 EXCHANGE

Replacement is dispatched after the original product is received & quality checked, subject to availability.

💳 REFUND

Refund is processed after the returned product passes our quality check.

♡ COMPLIMENTARY STYLING

You have 3 days from delivery to decide.

Once your styling session is booked, the return/exchange option closes.

NEED HELP WITH A RETURN OR EXCHANGE?

✉ returns@labelshynova.com

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